Senior Manager, Support for Learning

About the role

Western Sydney University Library is seeking a Senior Manager, Support for Learning for a full-time, ongoing HEW Level 9 position based on the Parramatta South campus, with occasional work at other sites. The role leads the University's approach to embedded academic skills and learning support, strengthening student capability, engagement and success. It sits within the Library, which works with students, academics and professional staff to build academic skills, digital capability, research skills and independent learning.

Key responsibilities

• Set the strategic direction for the University Library's approach to embedded academic skills and learning support.
• Lead a team of Learning Partnerships Librarians and Academic Skills Advisors, shaping scalable, curriculum-embedded approaches that improve students' academic literacies, digital capability, confidence and engagement.
• Work with academic and professional stakeholders across the University to influence institutional practice and build curriculum partnerships.
• Use student data, learning analytics, evaluation evidence, sector intelligence and emerging technologies to improve the quality, reach and equity of learning support.
• Deliver sustainable, university-wide approaches to curriculum-embedded academic literacies.
• Build partnerships that embed academic skills, digital capability, learning resources and independent learning within curricula.
• Lead workforce planning, capability development and change across a sizeable professional team.
• Establish service standards, operating models and performance measures across campuses, cohorts and delivery modes.
• Use data, feedback and evaluation evidence to demonstrate impact and guide continuous improvement.

Required profile

• Postgraduate qualification and professional experience in education, learning development, academic literacies, higher education, library and information studies or a related discipline.
• Extensive experience leading learning support, academic skills, learning development or curriculum-embedded services in higher education.
• Demonstrated people leadership experience, including workforce planning, performance development, capability building and change leadership.
• Proven ability to influence senior academic and professional stakeholders and build effective curriculum partnerships.
• Strong strategic thinking and the ability to use complex data and evaluation evidence to guide decisions, allocate resources and improve student outcomes.

What we offer

• Salary of $139,747 - $149,238 per annum, plus 17% superannuation and leave loading.
• Staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking and novated motor vehicle leasing.
• Free Employee Assistance Program, annual flu vaccination, eligibility for Fitness Passport membership and discounted private health cover.
• Onsite childcare at several campuses, with possible discounted fees and salary packaging.

Applications are made through the University's online recruitment system, with screening questions about qualifications, experience and skills. Evidence of full-time working rights in Australia is required. The closing date is 12 November 2026.