Senior Manager - Insurance Transformation

About the role

EY is recruiting a Senior Manager for Insurance Transformation in Melbourne. You will lead high-impact workstreams and teams across General Insurance and Life Insurance, helping clients modernise operating models, core platforms, digital capabilities, data, AI and delivery approaches. The role suits an experienced insurance transformation leader who can shape solutions, manage delivery, build trusted client relationships and develop teams in complex, regulated environments.

Key responsibilities

• Lead defined workstreams or functional areas within large-scale insurance transformation programs, accountable for scope, quality, timelines, dependencies, risks and measurable outcomes
• Shape future-state operating models, processes, customer journeys, technology capabilities and delivery roadmaps across General Insurance and Life Insurance
• Work across business and technology domains, including claims, policy, underwriting, distribution, servicing, finance, data, AI, core platforms, integration and platform delivery
• Engage senior client stakeholders across business, operations, technology, risk and transformation functions, bringing EY's local, offshore and global insurance capabilities to client challenges
• Mentor and develop consultants and senior consultants, and contribute to business development through proposals, client materials and identifying new opportunities

Required profile

• Strong experience in insurance transformation, gained in consulting, insurer, reinsurer, broker, platform vendor or system integrator environments
• Depth in at least one area: General Insurance business transformation, General Insurance technology transformation, Life Insurance business transformation or Life Insurance technology transformation
• Business-focused candidates: experience in operating model design, process improvement, claims or policy transformation, distribution, customer experience, cost transformation, regulatory change or transformation delivery
• Technology-focused candidates: experience with core insurance platforms, solution design, architecture, integration, data migration, digital workflow, cloud, analytics or AI-enabled transformation
• Proven ability to lead teams and workstreams, engage senior stakeholders, communicate clearly and apply a commercial mindset to deliver measurable customer, efficiency, risk and growth outcomes

What we offer

• Career development with future-focused skills and world-class experiences
• Flexible work arrangements
• A benefits package including a yearly wellness incentive, an extra 8 weeks of flex leave per year and family-friendly policies such as up to 26 weeks of gender-neutral paid parental leave
• A competitive salary open to negotiation depending on skills and experience