Senior Manager, Customer Growth

About the role

Join Tabcorp as the Senior Manager, Customer Growth and become the face of the brand in the market. You will lead a team of customer‑growth professionals, shaping experiences at events, venues and key customer moments while driving the wagering business forward.

Key responsibilities

• Lead and inspire a team to deliver standout customer experiences across events and activations.
• Act as a visible brand ambassador at industry events, venues and sponsorship activations.
• Develop and evolve customer engagement strategies aligned with business priorities.
• Deliver outbound call campaigns to support product launches and business initiatives.
• Drive performance through clear goals, coaching and everyday leadership.
• Build strong relationships with sponsorship partners, venues and internal stakeholders.
• Champion responsible wagering and uphold brand standards in every interaction.
• Ensure compliance with national and state regulatory and legislative obligations.

Required profile

• Proven experience leading in‑field or frontline teams in a customer‑focused environment.
• Demonstrated ability to represent a brand with confidence, warmth and professionalism.
• Strong commercial thinking with the ability to translate strategy into action.
• Background in wagering or a closely related industry is preferred.
• Ability to build trust quickly with diverse stakeholders and communities.
• Understanding of regulatory and compliance requirements.
• Willingness to work a 7‑day roster aligned with racing and sporting action.

Required skills

What we offer

• Flexible public holidays, cultural leave and 5 days bonus leave.
• 18 weeks paid parental leave for every new parent.
• Ticketing to major racing and sports events.
• Access to a wellbeing app and programs.
• Corporate discounts with leading retailers.
• A diverse and inclusive culture where everyone belongs.