Senior Lead, Franchisee Capability & Development

About the role

Within ANZ's Mobile Lending division, the Senior Lead, Franchisee Capability & Development leads the strategy, design and delivery of learning and capability programs across the franchise network. The role works closely with business leaders and stakeholders to build capability pathways that accelerate productivity, strengthen performance and support sustainable growth. It is a permanent, full-time position based in Docklands, Melbourne, with 40 hours per week.

Key responsibilities

• Lead the franchisee capability strategy, curriculum roadmap and learning calendar.
• Design tailored learning pathways for franchisees and Loan Writers at different stages of growth.
• Deliver onboarding, workshops, masterclasses and development programs.
• Partner with stakeholders to identify capability needs and implement practical solutions.
• Use performance data and insights to measure impact and continuously improve learning outcomes.
• Develop engaging learning resources, toolkits and capability content.
• Drive governance, prioritisation and continuous improvement across the capability portfolio.

Required profile

• Extensive experience in learning, capability, performance enablement or organisational development.
• Proven success leading strategic initiatives from design through to delivery and evaluation.
• Experience in financial services, home lending, franchising or regulated environments is highly regarded.

Required skills

• Strong curriculum design, facilitation and stakeholder management skills.
• Ability to translate complex business and lending concepts into practical learning solutions.
• Experience using data and insights to identify capability needs and measure outcomes.
• Strong commercial acumen and a passion for driving business performance.

Applications are made through the ANZ careers site using the reference number 126072, with a closing date of 6 November 2026. The employer offers flexible working arrangements and benefits such as access to health and wellbeing services and discounts on selected products and services.