Senior Engagement Officer

About the role

The Victorian Ombudsman (VO) is an independent, free and impartial service that ensures fairness in dealings with the Victorian public sector and improves public administration. The Senior Engagement Officer works in the Prevention Division's Engagement, Education and Prevention team, producing strategic materials and running online and in-person forums and events that promote the Ombudsman. The role reports to the Engagement, Education and Prevention Manager and is based in Melbourne.

Key responsibilities

• Plan, coordinate and facilitate the VO's strategic engagement with key public sector stakeholders
• Lead the development of stakeholder engagement and communications plans, including tailored strategies for priority sectors
• Support the Prevention Division by preparing materials and facilitating ongoing engagement with key stakeholders
• Communicate complex information clearly, anticipating stakeholder concerns
• Build and maintain productive relationships through proactive outreach and regular updates
• Advise the Ombudsman and senior leadership on stakeholder feedback and insights, and record engagement activities and feedback accurately

Required profile

• Significant relevant experience in a similar role, in the public sector or a complex regulatory environment
• Demonstrated experience engaging with culturally and linguistically diverse communities
• Exceptional stakeholder engagement and communication skills, with the ability to tailor messages to stakeholder needs
• Strong project and time management skills, able to work autonomously across multiple tasks
• Excellent written communication, able to turn complex information into clear Plain English
• Desirable: a tertiary qualification in a relevant field

Applicants must submit a one-page cover letter and a resume of no more than five pages through the online application, closing at midnight on Monday 9 November 2026. Employment is subject to a criminal record check, Working with Children check, statutory declaration, confidentiality agreement and conflict of interest check.