Senior Customer Success Manager – Talent Solutions (6‑month FTC)

About the role

LinkedIn is seeking a Senior Customer Success Manager for its Talent Solutions division on a six‑month fixed‑term contract. The role is hybrid, combining remote work with occasional office days, and focuses on driving product adoption and delivering measurable business value for enterprise customers.

Key responsibilities

• Develop and execute a territory plan to identify churn risk and growth opportunities.
• Partner with the Corporate Enterprise sales team to build success plans and ensure seamless onboarding and implementation.
• Analyze usage metrics and devise strategies to increase account‑level adoption.
• Act as a trusted advisor to key stakeholders and executive sponsors, leading quarterly Success Reviews.
• Create education plans for low‑usage customers using LinkedIn’s self‑service Learning Library.
• Collaborate with cross‑functional teams (LTICs, TCs, ICs, Insights) to optimise solutions.
• Document all customer interactions and escalate issues appropriately.

Required profile

• Minimum 6 years of experience in customer success, account management or related SaaS roles.
• Proven ability to drive product adoption and deliver ROI for enterprise clients.
• Strong analytical mindset with experience analysing usage data.
• Excellent communication and relationship‑building skills.

Required skills