Senior Client Support Partner

About the role

HenderCare is seeking an experienced Senior Client Support Partner to join its growing team in Perth. You will manage a caseload of NDIS and Aged Care clients, building trusted relationships with clients, families and support networks and coordinating services that promote independence, wellbeing and positive outcomes. The role is full-time and permanent.

Key responsibilities

• Monitor client budgets, expenditure and service utilisation so funding is used effectively
• Help clients understand their funding, approved services and available support options
• Monitor service quality and respond to changing client needs, risks or concerns
• Carry out regular risk assessments and identify strategies to support client safety and wellbeing
• Review service agreements and ensure services continue to meet client needs
• Manage complex client needs, service transitions and changes in circumstances
• Maintain accurate client records and meet quality, compliance and reporting requirements
• Identify ways to improve client outcomes and service delivery
• Share knowledge and support other Client Support Partners

Required profile

• Demonstrated experience in case management, care management, client support or service coordination
• Experience managing complex client needs and coordinating multiple services
• Experience developing and reviewing individualised care or support plans
• Experience with Supported Independent Living (SIL) or complex disability supports is highly regarded
• A current driver's licence is required
• Right to work in Australia; successful candidates must undergo pre-employment checks

Required skills

• Strong understanding of funding models, budgets and service utilisation
• Strong communication, stakeholder engagement and relationship-building skills

What we offer

• Competitive salary
• Company car and car park
• Employee benefits and perks including health, fitness and retail offers
• Professional development opportunities and access to an Employee Assistance Program
• Flexible working arrangements and access to the office

To apply, use the careers website, attach a current resume and include a cover letter of no more than two pages.