Senior Business Analyst – Workforce Planning

About the role

Crown Resorts is hiring a Senior Business Analyst for its newly created Centre of Excellence. The role shapes the future state of workforce planning, scheduling and day-of-operation processes so they are scalable, standardised, compliant and future-ready. You will analyse and document current and future-state processes, identify inefficiencies, define business requirements and help deliver transformation initiatives, working closely with business stakeholders and delivery teams.

Key responsibilities

• Lead business analysis across end-to-end transformation initiatives, including current state assessment, requirements gathering, process mapping and future state design.
• Drive process improvement and simplification across workforce planning, scheduling, day of operations and payroll/T&A processes.
• Translate complex problems into clear options and recommendations, assessing impacts, dependencies, risks and trade-offs, with a focus on standardisation, automation, cost optimisation and compliance.
• Partner with stakeholders across the Group to balance operational needs, employee experience, compliance and business outcomes.
• Facilitate structured workshops with stakeholders to validate assumptions and refine requirements.
• Work with digital and delivery squads to turn requirements into user stories and acceptance criteria, supporting validation and adoption.
• Maintain documentation such as process maps, decision logs, Jira boards, Confluence spaces and other artefacts.

Required profile

• Analytical, collaborative and outcome-focused, able to break down complex processes and facilitate stakeholder discussions.
• Comfortable in ambiguous, fast-paced environments and adaptable across Agile and Waterfall delivery environments.
• Strong stakeholder engagement, facilitation and communication across functions and seniorities.
• Qualifications in business, analytics or technology, or equivalent practical experience; Business Analysis or Lean/Six Sigma certifications highly regarded.

Required skills

• Business analysis, process mapping, process engineering or process optimisation in complex environments.
• Strong analytical ability, interpreting data and turning findings into business recommendations.
• Experience in complex, regulated and/or unionised workforce environments, with knowledge of Enterprise Agreements and employment legislation.
• Experience with workforce planning, scheduling, payroll, time and attendance and/or enterprise systems.
• Experience delivering complex transformation and large-scale change initiatives.