Senior Account Manager

About the role

Orchard, Australia's leading health and wellness agency, is hiring a Senior Account Manager in Sydney. The role marks the move from an agency-internal focus to a more client-facing position, combining lead accounts with others reported to a Senior Account Director or Group Account Director. It is delivery focused, with genuine ownership of a portfolio of work from financial reporting to managing client stakeholders and external suppliers.

Key responsibilities

• Manage and grow accounts, meet an annual revenue target and help manage the agency-client relationship
• Lead the client relationship, including charging clients accurately, managing expectations and resolving issues proactively
• Develop account plans and present agency ideas and recommendations
• Support strategic planning, write creative and production briefs and advise clients on digital innovations
• Support the team during new business pitches and own revenue of up to $1m within the portfolio
• Own financial reporting, estimates and scopes of work, and give accurate forecasts

Required profile

• Minimum of four years of agency experience; previous creative agency experience preferred
• Ability to manage multiple client stakeholders and external suppliers
• Strong oral and written communication, presentation and organisational skills
• Attention to detail, good financial management skills and interest in current technology

What we offer

• A fun, collaborative office with free crumpets
• Internal and external training and education courses
• Ongoing wellbeing support through an Employee Assistance Program