Security Ranger Supervisor

About the role

ACESGroup is looking for an experienced Security Ranger Supervisor to lead from the front, giving day-to-day direction and support to frontline Rangers while keeping a professional, proactive and customer-focused security presence. The role coordinates shift operations, runs team briefings, responds to incidents and emergencies and helps deliver a safe, welcoming environment for visitors and the wider community.

Key responsibilities

• Lead, support and coordinate frontline Security Rangers during daily operations
• Prepare operational shift briefs and run pre-shift team briefings
• Allocate and coordinate resources, and give clear direction during incidents and emergencies
• Promote high standards of professionalism, presentation, customer service and operational performance
• Coach team members and communicate with management, stakeholders and other operational teams
• Deliver professional customer service and visitor engagement
• Carry out regular vehicle and foot patrols and monitor public spaces for safety and security risks
• Act as first responder to incidents and emergencies
• Operate and monitor control room, surveillance and security technology systems, and manage access control
• Complete accurate incident reports, security documentation and operational records

Required profile

• Minimum 2 years' experience in a security supervisory or similar leadership role
• Ability to lead and coordinate frontline teams, stay calm under pressure and engage confidently with the public
• Excellent verbal and written communication, attention to detail and reporting capability
• Professional appearance, reliability and punctuality
• Availability to work across a rotating 24/7 roster

Required skills

• Current NSW Class 1A Security Licence
• Current First Aid and CPR certificate
• Current Responsible Service of Alcohol (RSA) competency card
• Unrestricted NSW driver licence
• Highly regarded: White Card, traffic control and traffic management plan (implementer), Fire Warden / Chief Warden, SEINS training, Working With Children Check

What we offer

• Work across some of Sydney's most recognised and high-profile locations
• Career pathways within a growing national organisation
• Ongoing training and professional development through the internal RTO, Affirm Training
• Exposure to innovative security technology and competitive employment conditions

Applicants must complete pre-employment checks, which may include background, police, medical and reference checks. ACESGroup is an equal opportunity employer and does not accept referrals from recruitment agencies.