Scheduling Services Officer

About the role

James Cook University (JCU) is looking for two Scheduling Services Officers to join its Townsville campus on a fixed-term basis. The role supports accurate, integrated timetable and class registration services, working closely with academic areas and stakeholders. There are two positions: one full-time until August 2027 and another until January 2028, each at 36.25 hours per week.

Key responsibilities

• Contribute to the development, publication and ongoing maintenance of the University timetable.
• Support student class registration and room booking services.
• Work as a partner to allocated academic areas, building stakeholder relationships.
• Coordinate and prioritise competing scheduling requirements using specialist scheduling systems.
• Deliver accurate, responsive and high-quality services for staff and students.

Required profile

• Demonstrated scheduling and coordination experience, including allocating resources and delivering outcomes in an organised way.
• Strong organisational, administrative, problem-solving and critical-thinking skills, able to manage competing priorities and deadlines.
• Effective communication and interpersonal skills, able to manage expectations and negotiate competing needs.

Required skills

• Computer and data-entry skills.
• Experience with Microsoft Office.
• Ability to learn and use specialist scheduling systems.

What we offer

• Pay of $78,740 - $89,310 per annum plus up to 17% superannuation.
• 5 weeks of annual recreation leave plus leave loading, and 15 days paid sick/carers leave.
• Flexible working options, staff study assistance and paid study leave.
• Ongoing professional development support, Fitness Passport and corporate health insurance discount.
• Free Employee Assistance Program and modern facilities with on-site childcare and medical services.

To apply, candidates complete the online application form, upload their resume and a cover letter explaining their relevant experience.