Safety and Response Officer

About the role

Queensland Health is recruiting a Safety and Response Officer for its Eight Mile Plains Satellite Health Centre (Maroochydore). The role helps keep patients, visitors and staff safe and secure across the facility by responding to security incidents, managing challenging situations and supporting emergency procedures.

Key responsibilities

• Conduct regular internal and external patrols, monitoring facilities and protecting people, assets and infrastructure.
• Respond to aggressive or disruptive behaviour using de-escalation techniques, and support incidents involving violence or threats.
• Assist with patient escorts, monitoring and restraint under the direction of clinical staff, as well as fire safety and emergency lockdown procedures.
• Work with clinical teams and other staff to manage security incidents, complete handovers and maintain a safe environment.

Required profile

• Proactive and adaptable, able to stay calm under pressure and respond confidently to challenging situations.
• Sound judgement, professionalism and a strong commitment to the safety and wellbeing of patients, visitors and staff.
• Ability to follow procedures, prepare incident reports and maintain physical fitness.

Required skills

• Strong communication, interpersonal and de-escalation skills, with the ability to manage challenging behaviour.
• Problem-solving and decision-making skills for security incidents and emergencies.
• Ability to build positive working relationships and collaborate in a multidisciplinary team.

What we offer

• A family-friendly work environment.
• Generous leave entitlements and an attractive salary and remuneration package.
• Salary packaging and access to professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.