Rostering Coordinator

About the role

MSS Security, one of Australia's leading security companies, is looking for a motivated and organised Rostering Coordinator (internally called a Service Delivery Coordinator) to join its Brisbane team. The role supports a portfolio of clients by coordinating staff rosters, managing welfare calls and providing good customer service to security officers, clients and internal stakeholders, so that staffing needs are met and operations run efficiently.

Key responsibilities

• Coordinate and maintain staff rosters so shifts are properly filled.
• Manage welfare calls and keep regular contact with security officers.
• Respond to last-minute roster changes and operational requirements.
• Deliver professional, timely customer service to clients and internal stakeholders.
• Work with the team to support service delivery and manage competing priorities in a fast-paced environment.
• Use Microsoft applications and rostering systems to keep accurate records.

Required profile

• Experience in rostering, administration, contact centre operations or a similar role; experience in security operations or workforce scheduling is highly regarded.
• Strong organisational, communication and customer service skills, with the ability to stay calm under pressure.
• Flexibility to work the required roster, depending on the position.
• A willingness to undergo a National Police Check.
• Ability to work from the Brisbane office.
• Australian citizenship is required because some clients are government clients.

Required skills

• Good knowledge of Microsoft Office applications.
• Attention to detail and effective time management.

To apply, candidates use the online application form, which asks a few simple questions and requests a CV.