Restoring Team Leader - Northeast Melbourne

About the role

MCM (Melbourne City Mission) is recruiting a Restoring Team Leader for the North East Response Team in its Family Services portfolio, based in Fitzroy North. The role leads day-to-day operations, supervision and service quality of the team that delivers intensive, trauma-informed, family-centred support to children and families at risk of entering care or where rapid reunification is appropriate. It reports to the Operations Manager Family Services and carries significant delegated authority.

Key responsibilities

• Provide operational leadership across Family Services programs and teams in the region, including workforce, resource allocation and service capacity management.
• Lead integrated service planning and coordination across Family Preservation, Response and related programs.
• Give direct leadership, practical advice and specialist case guidance to Response Practitioners.
• Complete regular capacity and outcomes reporting to the Child Protection Navigator and Operations Group.
• Build and maintain partnerships with Child Protection, The Orange Door, community organisations and other stakeholders.
• Take part in case allocation conferences and multidisciplinary care team meetings.
• Help create a continuous recruitment plan and monitor and analyse budgets and operations with the Program Manager.
• Support Aboriginal self-determination and contribute to service measurement, tracking, reporting and continuous improvement.
• Deliver services within MCM's policies, legislative requirements and service standards.

Required profile

• Bachelor degree in Social Work, Psychology, Community Services, Human Services, Early Childhood Development or Youth Work, or a related qualification.
• Demonstrated experience leading and supervising practitioners in complex family cases and leading a multidisciplinary team.
• Significant experience in child and family services, including the child protection system, court orders and mainstream support services.
• Sound understanding of Victorian child and family service systems, policies and legislation such as the Child Safe Standards.
• Commitment to a trauma-informed, strengths-based approach.
• Current Victorian driver licence; right to work in Australia; National Police check, Working with Children check and NDIS Worker Screening check (or ability to obtain).

Required skills

• Proficiency in databases, client management systems and Microsoft Office.
• Experience collecting, analysing and reporting data.
• Excellent communication, problem-solving and negotiation skills.

What we offer

• Salary packaging benefits.
• A supportive learning and development environment.
• A culture of continuous improvement.

Applications close on 29 November 2026; applicants should submit a resume and cover letter early.