Resource Coordinator (Rostering)

About the role

Silverchain is hiring an experienced Scheduler to join its Resource Coordinator team in Osborne Park. This is a 6-month fixed-term contract/secondment, reporting to the Resource Coordinator Team Leader, focused on rostering direct care providers so that high-quality service reaches all clients. The role is full-time, 6am to 2pm, Monday to Friday.

Key responsibilities

• Schedule and roster direct care providers and balance rosters to ensure quality service.
• Analyse provider availability and rounds allocated to use resources efficiently.
• Monitor, manage and act on notifications received from providers.
• Maintain data integrity in management systems to support accurate rostering and contractual and accreditation compliance.
• Process planned and unplanned leave, including holiday period leave.
• Verify and follow up discrepancies in providers' timesheets and authorisations.
• Provide administration support to the Line Manager and team, and support continuous improvement of business processes.

Required profile

• Previous experience in a rostering or scheduling position is essential.
• Flexible to work varied rosters within operating hours and willing to travel between offices in the Perth metro region.
• Excellent written, verbal and listening communication and interpersonal skills.
• Ability to manage time and organise workload independently.
• Empathetic approach to the sensitivities of clients and providers around scheduling issues.

Required skills

• Excellent computer literacy.
• Strong attention to detail.

What we offer

• $39.55 per hour plus superannuation.
• 17.5% annual leave loading and excess leave cash-out options.
• 4 weeks annual leave per year, with the option to buy up to 4 extra weeks.
• Paid parental leave provisions.
• Discounts from retailers, health insurance and fitness providers, and social club discounts.
• Recognition and education support programs, and a referral scheme of $250 e-voucher per referred person.

The first 6 to 8 weeks are office-based training; afterwards you work two days per week in the office and the rest from home. To apply, use the Apply button on the listing.