Rental Operations Agent / Customer Service Representative

About the role

Avis Budget Group is hiring a Rental Operations Agent for its Sunshine Coast Airport location. You will be the face of the brand, interacting with customers at the rental counter, completing rental bookings and answering general customer enquiries. This is a casual role of 3-4 days per week, with full training provided.

Key responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand
• Complete rental transactions, contracts and bookings
• Respond to general customer inquiries
• Clean the interior and exterior of vehicles according to company standards
• Inspect vehicles for damage from previous rentals

Required profile

• A full and valid Australian driver's licence
• Availability to work a rotating roster of 3-4 days per week
• Experience in customer service, retail, hospitality or sales is a plus
• Ability to work in a fast-paced environment while delivering good service
• Strong attention to detail and ability to follow procedures

Required skills

• Comfortable using computer systems to manage bookings and rental information

What we offer

• $34.96 per hour plus loadings and a bonus structure
• No late nights
• Free staff parking
• Wellbeing program including life insurance, discounted health cover and superannuation options
• Discounts on retail, fitness, cinema and car rentals across the group
• 24/7 mental health support via an Employee Assistance Program
• Comprehensive training and career growth potential