Renewals Specialist

About the role

Cisco is hiring a Renewals Specialist in North Sydney. The role works closely with the Renewals Manager, starting six or more quarters before renewal, to solve technology challenges, address competitive risks and evaluate solutions that meet customer needs. It builds relationships with customers and channel partners, aligns with the recurring revenue strategy, and runs from a warm handoff from Sales and Customer Success through to close.

Key responsibilities

• Manage consultative renewal engagements for lower-volume, high-value, complex opportunities, often multi-product or multi-architecture
• Work with assigned architecture and the broader Cisco portfolio, aligned to strategic or large enterprise accounts
• Lead discovery and consultative discussions to uncover business priorities and shape a renewal strategy
• Run proactive risk assessments covering competition, adoption and technology, with mitigation plans with sales and customer success
• Own renewal quote creation, support negotiations and identify upsell opportunities
• Use advanced consulting tools, automation and AI to simplify renewal workflows and improve scalability
• Drive process simplification and automation across renewal workflows
• Collaborate with account teams, sales, customer success and delivery to deliver measurable outcomes
• Share customer feedback to improve renewal frameworks, tools and documentation
• Mentor junior renewal specialists and contribute to knowledge sharing

Required profile

• Bachelor's degree plus 5 years of related experience, or
• Masters' degree plus 3 years of related experience, or
• PhD with no related experience required, or equivalent relevant experience