Customer Success Specialist (Market Insights)

About the role

NielsenIQ is looking for a Customer Success Specialist (Market Insights) in North Sydney. The role acts as a strategic partner to clients, helping them adopt and get value from the company's market insight platforms while building a deeper understanding of the market.

Key responsibilities

• Act as a strategic partner to clients and an expert in the markets they serve
• Ensure effective and efficient client training and onboarding of new customers
• Educate customers on the features most relevant to their business needs
• Drive adoption of platforms within the client organisation by showing clear ROI
• Find and build a new user base for service offerings
• Develop fact-based answers to complex business questions and deliver insightful presentations with actionable recommendations
• Identify leads for cross-sell and upsell opportunities and help improve renewal rates
• Work with clients to develop use cases that demonstrate value
• Keep up to date on platform offerings and give feedback to product, operations and other teams
• Collaborate with account management at pre-sales and renewal stages

Required profile

• Minimum 2-3 years' experience in market research, analysis, product management (preferably in tech and durables) or a related business unit
• Strong interest in technology products and market trends
• Excellent English with strong presentation, client engagement and interpersonal skills
• Strong analytical mindset, attention to detail and ability to prioritise workloads
• Proactive, collaborative and open-minded approach

What we offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)