Registered Training Organisation Administrator

About the role

Affirm Training, a nationally recognised Registered Training Organisation (RTO), is looking for a highly organised and detail-oriented Administrator. You will be the engine behind the training operation, keeping enrolments running smoothly, ensuring compliance with regulatory frameworks and delivering an excellent experience for students and trainers.

Key responsibilities

• Manage student enrolments, registrations and records across government portals and the student management system
• Issue qualifications, statements of attainment and certificates
• Ensure compliance with regulatory requirements
• Provide front-line customer service to students, trainers and stakeholders by phone, email and in person
• Support trainers with course logistics, classroom set-up and course resources
• Maintain training room presentation and escalate facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required

Required profile

• Minimum 2 years' experience in an RTO administration role
• Strong attention to detail and ability to manage competing priorities
• Excellent communication and customer service skills
• Proactive, reliable and able to work in a fast-paced environment
• Ability to work independently and as part of a team

Required skills

• Intermediate to advanced Microsoft Office
• Experience with RTO systems such as Ready Student or VETtrak is desirable

What we offer

• A supportive, professional team committed to quality training
• Career growth opportunities in the education and training sector
• Flexible and collaborative work environment
• Competitive salary package based on experience

To apply, use the Apply button on the listing; candidates reaching the interview stage must pass an LLND test first. Background, police, medical and reference checks apply to successful applicants.