Regional Operations & Fleet Expansion Manager

About the role

Serve Robotics is expanding its autonomous delivery fleet across Australian markets. The Regional Operations & Fleet Expansion Manager will lead field operations, ensure fleet reliability, and drive market launches while building high‑performing teams.

Key responsibilities

• Lead daily operations supporting commercial delivery services and autonomous robot deployments.
• Oversee fleet performance, uptime, operational throughput, MTTR, SLA attainment, and fleet health.
• Prioritise operational activities based on customer impact, fleet health, and business priorities.
• Manage field operations, including robots, field teams, remote operators, depots, and operational workflows.
• Ensure compliance with operational procedures, quality standards, safety requirements, and regulatory obligations.
• Drive continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience.
• Hire, onboard, coach, develop, and manage Operations and Fleet team members.
• Oversee fleet maintenance, repair quality, inventory, tooling, documentation, and facility readiness.
• Partner with Engineering to resolve systemic reliability issues and improve robot performance.
• Lead end‑to‑end launches for new markets, including operational planning, testing, depot setup, vendor onboarding, and launch readiness.

Required profile

• 5+ years of experience in operations, logistics, robotics, autonomous systems, mobility, automotive, aerospace or related technical operations.
• 2+ years of direct people‑leadership experience managing operational or technical teams.
• Demonstrated experience hiring, coaching, and developing high‑performing employees.
• Experience managing operational KPIs and service‑level agreements.
• Strong cross‑functional project and stakeholder management skills.
• Valid driver’s licence for the relevant Australian state and willingness to travel as required.

Required skills

• CMMS
• Ticketing systems
• Operational dashboards
• Analytical reporting