Receptionist (Migration Firm)

About the role

We are seeking a friendly and organised Receptionist to join our Melbourne office. The role supports a team of Migration Agents and Lawyers, ensuring a smooth first‑point‑of‑contact experience for clients and handling a variety of administrative tasks.

Key responsibilities

• Answer telephone inquiries and direct calls appropriately.
• Manage bookings, reschedule appointments and maintain the appointment calendar.
• Greet clients on arrival with a warm and professional manner.
• Create invoices, service agreements and statements, and process payments.
• Provide administrative support to Migration Agents and Lawyers.
• Perform general office duties such as typing, proofreading, transcription and drafting articles.

Required profile

• Well‑presented, reliable and detail‑oriented.
• Adaptable and comfortable working in a busy migration firm.
• Previous experience as a legal or migration receptionist is highly regarded.
• Empathetic with excellent communication skills, especially with clients from culturally and linguistically diverse backgrounds.
• Ability to multitask, work under pressure and maintain high accuracy.
• At least one year of administrative support experience in a professional services environment.

Required skills

• Proficiency with CRM software packages.