Receptionist / Administration Officer

About the role

Each, the lead agency for headspace Narre Warren & Pakenham, is looking for an experienced administrator for a 0.8 FTE ongoing position, Monday to Thursday, with ad-hoc community engagement travel. The role combines reception and client support with appointment management, data entry, record keeping, correspondence, bookings and general office administration, helping young people aged 12-25 feel supported from the moment they arrive.

Key responsibilities

• Provide day-to-day administrative support across two busy headspace centres, keeping processes organised and efficient
• Welcome and support young people, families and visitors, creating a safe and inclusive environment
• Manage reception activities, including appointments, client arrivals, enquiries and incoming calls
• Coordinate bookings and meeting spaces to support service delivery and team collaboration
• Maintain accurate records and data entry across clinical and administrative systems
• Manage correspondence and administrative processes
• Assist with office operations, including supplies, equipment and facility coordination
• Build positive relationships with young people, staff and community stakeholders
• Represent headspace in the community through events, networking and engagement activities

Required profile

• Demonstrated experience in an administration or reception role, ideally in healthcare, medical or community services
• Strong communication and interpersonal skills, with a professional and empathetic approach
• Confident using Microsoft Office and administrative systems
• Able to manage competing priorities and maintain attention to detail
• Current driver's licence

What makes you stand out

• Certificate IV in Business Administration, Medical Administration or a related field
• Experience in a youth-focused service
• Experience using client management or healthcare administration systems
• Understanding of community, not-for-profit or mental health services

What we offer

• Competitive salary plus 12% superannuation and salary packaging benefits of up to $18,550
• 5 weeks annual leave, paid parental leave, personal and carer's leave, cultural and gender affirmation leave, and the option to buy extra leave
• Not-for-profit salary packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
• Access to career progression across 200+ programs in Queensland, New South Wales, Tasmania, the ACT and Victoria
• Discounted gym, pool and fitness centre access via Fitness Passport
• Employee assistance program for you and your family

Applications close on Sunday 15 November 2026 and are reviewed as they are received; interviews may take place during the advertising period. To apply, use the employer's careers page and search for the position.