Reception Services Officer

About the role

The Reception Services Officer is the first point of contact for the Department of Families, Fairness and Housing, delivering a professional and welcoming experience to clients, the public and service partners.

Key responsibilities

• Provide high‑quality telephone and front‑desk service, greeting all visitors and callers courteously.
• Identify the purpose of each enquiry, assess the required service and direct callers or visitors to the appropriate person or agency.
• Maintain up‑to‑date information and referrals, ensuring accurate and timely assistance.
• Undertake general administrative tasks as directed to support the area.
• Build and maintain effective working relationships with staff at all levels.

Required profile

• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Australian citizenship, permanent residency or a valid work permit.
• Willingness to undergo pre‑employment screening, including police and misconduct checks.

Required skills

What we offer

• Opportunity to contribute to a vital public service department.
• Professional development within a supportive government environment.