Reception & Customer Service Team Member

About the role

An Australian carpet manufacturer, founded in 1978 and backed by one of the world's largest flooring groups, is looking for a Reception & Customer Service Team Member in Melbourne. The role is the friendly first point of contact for the business, delivering a great customer experience while keeping the office running smoothly within a small, friendly team.

Key responsibilities

• Be the first point of contact for customers and visitors by phone, email and in person
• Assist the Customer Service Team in delivering a great client experience
• Respond to customer enquiries and resolve issues and complaints with a proactive, solution-driven approach
• Maintain accurate records and handle day-to-day administration using the MS Office Suite and internal systems
• Communicate clearly with customers and colleagues to keep things moving
• Support the wider office team across a variety of tasks as needed

Required profile

• A background in customer service in a similar role
• Strong problem-solving skills and attention to detail
• Excellent time management and organisational skills
• Excellent verbal and written communication skills
• A positive, friendly demeanour with a customer-centric mindset

Required skills

• High proficiency in the MS Office Suite
• Ability to learn new systems quickly

What we offer

• Salary of $60,000 to $70,000 plus superannuation, negotiable based on experience
• Free on-site staff parking
• Occasional team events and celebrations
• Internal pathways, training and mentorship, including access to internal and external upskilling programs