Reception & Concierge

About the role

ABN Group, a residential building group active for over 45 years across Western Australia and Victoria, is looking for a Reception and Concierge to join its ABN Retail team. Reporting to the Customer Experience Manager, you will be the first point of contact for customers and visitors at the Leederville office, delivering a professional, welcoming and customer-focused experience. The role is described as permanent and part-time.

Key responsibilities

• Deliver a warm, professional and customer-focused experience for all visitors and enquiries.
• Manage reception operations, including calls and appointments.
• Coordinate guest arrivals, wayfinding and concierge services across the Retail Centre.
• Maintain presentation standards across reception, meeting rooms and customer spaces.
• Support customer hospitality, meeting room set-up and general guest services.
• Liaise with internal teams to ensure a seamless and memorable customer experience.

Required profile

• Customer-focused, with pride in delivering a positive customer experience.
• Professional, well-presented and confident in representing the business.
• Strong communicator able to build rapport with a diverse range of customers and stakeholders.
• Good organisational skills, able to prioritise and manage multiple tasks.
• Positive team player with a genuine passion for outstanding service.

Required skills

• Comfortable handling phone call inquiries.
• Microsoft Office skills.

Schedule and application

• Availability to work full business hours (8-hour shifts) on Thursday and Friday, plus one additional weekday.
• Saturday work on a rotating basis, approximately every 4 to 6 weeks.
• Applications close on Sunday, 15 November 2026; early applications are encouraged.

What we offer

• In-house discounts through brands, suppliers and a discount hub.
• Career growth opportunities within the organisation.
• Wellness programs and discounted private health insurance.
• Flexible work arrangements and paid parental leave for primary and non-primary carers.