Quality Advisor

About the role

As a Quality Advisor at Pact Packaging you will own the site Quality Management System and drive quality excellence across the manufacturing operation. Reporting to the Plant Manager, you will ensure compliance, improve processes and deliver exceptional outcomes for customers.

Key responsibilities

• Maintain the site Quality Management System (QMS) and ensure compliance with ISO 9001, customer, regulatory and Pact Group requirements.
• Drive QA/QC processes, oversee inspections, manage non‑conformances, customer complaints, CAPAs and quality investigations.
• Support internal and external audits, accreditation programmes and calibration of monitoring equipment.
• Analyse quality data, provide reporting and recommendations to leadership, and partner with production, maintenance and sales teams to improve performance.
• Lead training, coaching and continuous‑improvement initiatives focused on customer satisfaction, waste reduction and operational efficiency.

Required profile

• Hands‑on quality professional with manufacturing experience and a passion for continuous improvement.
• Proven experience managing quality systems in an ISO 9001‑certified environment.
• Strong analytical, problem‑solving and stakeholder‑management skills.
• Interest in sustainability and ability to influence outcomes across teams.

Required skills

• ISO 9001 quality management system knowledge.
• SAP experience (highly regarded).
• Internal auditor qualification (preferred).

What we offer

• Opportunity to work on sustainable packaging solutions for leading Australian brands.
• Collaborative, safety‑focused culture with career development and progression across the Pact Group.
• Ability to influence site performance and quality outcomes.