Prospective Student Officer

About the role

The Prospective Student Officer works from the Melbourne CBD campus in a hybrid model, engaging with prospective students across multiple channels to promote RMIT’s programmes and meet recruitment targets.

Key responsibilities

• Respond to enquiries via phone, email, live chat, social media and face‑to‑face interactions.
• Guide prospective students from initial contact through to application, ensuring accurate record‑keeping in the CRM system.
• Achieve student recruitment and sales KPIs, including lead generation and conversion.
• Maintain up‑to‑date knowledge of RMIT’s courses, fees and entry requirements.

Required profile

• Proven experience in a sales, acquisition or recruitment environment.
• Strong communication skills and ability to engage diverse audiences.
• Demonstrated ability to manage difficult client expectations and meet performance targets.
• Willingness to work occasional weekends and adhere to a call‑centre roster.

Required skills

• Experience using CRM systems for lead and case management.
• Ability to operate multiple systems simultaneously under pressure.

What we offer

• Professional Level 5 salary plus 17% superannuation.
• Flexible working arrangements and hybrid work model.
• Equal opportunity and inclusive workplace policies.