Programs and Activities Support Officer (Casual)

About the role

Melton City Council's Community Participation and Partnerships team is looking for two casual staff to join its casual pool. The roles support the team in implementing standard practices and processes for Council's Community Centres, Neighbourhood Houses Partnership and Mens Sheds, and provide administrative assistance for responsive, accessible programs delivered across more than sixteen community facilities.

Key responsibilities

• Provide administrative support to the Community Participation and Partnerships team for community programs and activities.
• Carry out administrative duties and develop systems supporting day-to-day program operations, including reviewing and improving work practices.
• Deliver excellent customer service to program participants and users of Community Centres, Neighbourhood Houses and Mens Sheds.
• Help produce and share marketing materials for programs via social media, local media, newsletters and notice boards.
• Support volunteers, facilitators and community groups involved in Council programs.
• Understand community needs and make appropriate referrals to Council and other organisations.

Required profile

• Post-trade or post-secondary certificate in customer service or public administration, or equivalent on-the-job training.
• Understanding of community development and/or the role of Neighbourhood Houses, community centres and Mens Sheds.
• Time management skills and proven ability to handle ongoing customer requests.
• Effective communication with internal and external customers, and face-to-face and telephone customer service experience.
• Current driver's licence or Employee Working with Children Check.
• Legally entitled to work in Australia; pre-employment checks including a criminal history record check apply.

Required skills

• Maintaining administrative systems.
• Sound knowledge of Microsoft software applications.

What we offer

• Casual hourly rate of $46.99 plus 12% superannuation, depending on skills and experience.
• Flexible working hours and extensive career development and leadership programs.
• Wellbeing initiatives and subsidised uniforms.

Applications close 13 November 2026 and must include a resume and short statements addressing the key selection criteria.