Product Support Advisor - FIFO

About the role

Cummins is looking for a Product Support Advisor to work in a FIFO field-service environment supporting Rio Tinto's mining operations near Newman. You will perform advanced diagnostics, repairs, overhauls and rebuilds on Cummins High Horsepower engines with minimal supervision, keeping fleets available, reliable and safe. The role is rostered day shifts only.

Key responsibilities

• Perform advanced diagnostics, repairs, overhauls and rebuilds on Cummins High Horsepower engines in a field-service setting with minimal supervision.
• Carry out scheduled and unscheduled preventative maintenance following Cummins and OEM procedures.
• Interpret complex engine systems (fuel, electronics, cooling, exhaust/aftertreatment, driveline) to find and fix root causes.
• Provide onsite customer support, manage expectations and explain technical outcomes clearly.
• Coach and mentor junior technicians and apprentices, including repair plans, parts interpretation and workflow accuracy.
• Complete service documentation, warranty claims, technical notes and diagnostic reports in Cummins systems.
• Identify sales or service opportunities such as component upgrades, parts needs and maintenance improvements.
• Maintain company tooling, equipment and the service vehicle in safe, clean condition.
• Follow HSE requirements, take part in hazard reporting and Take 5s, and escalate complex issues through Cummins technical channels.

Required profile

• Significant field service experience with expert-level knowledge of Cummins High Horsepower engines (QSK19, QSK38, QSK50, QSK60).
• Experience on large mining fleets: Komatsu 830E haul trucks, Komatsu WA1200 loaders, Komatsu PC550 excavators and Hitachi EX5600-7 excavators.
• Vocational trade qualification (Cert III Heavy Diesel or equivalent); apprentice-trained engine technician preferred.
• Valid driver's licence and ability to meet site access, medical and compliance requirements.
• Safety-first mindset and commitment to a zero-incident workplace.

Required skills

• Use of Cummins INSITE and other electronic diagnostic tools, technical publications and troubleshooting workflows.
• Strong problem-solving and decision-making in high-complexity systems and remote field conditions.
• Excellent communication with a strong customer-service focus.