Private Wealth Concierge

About the role

JLL is hiring a Private Wealth Concierge in Sydney to craft bespoke, high-touch experiences for VIP and high net worth individuals visiting its client. The role ensures an environment of exclusivity, discretion and superior service, strengthening the relationship between the client and Westpac.

Key responsibilities

• Provide a personalised welcome to VIP clients, anticipating and exceeding their expectations
• Curate meeting environments with attention to detail in presentation and ambiance
• Coordinate premium catering, accommodating specific dietary requirements and preferences
• Manage the full VIP client journey from arrival to departure
• Arrange transportation, reservations and other personal requests
• Maintain strict confidentiality and security for all client interactions and information
• Collaborate with client departments to deliver integrated, white-glove service
• Identify opportunities to improve the VIP experience and handle issues diplomatically and efficiently
• Conduct regular floor walks to spot opportunities and address issues early, and follow up after resolving issues

Required profile

• Experience in luxury hospitality, private banking or high-end customer service, preferably in a corporate environment, with confidence interacting with high net worth individuals and C-suite executives
• Strong interpersonal skills and a focus on positive client interactions
• Proactive problem solving in a fast-paced environment and discretion with confidential information
• Excellent written and verbal communication; a secondary language is desirable

Required skills

• Proficiency in the Microsoft Office suite
• Familiarity with meeting room management systems

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks of paid maternity leave
• Private health insurance discounts
• Active Social Club membership
• Employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work