Principal ServiceNow Platform Engineer

About the role

Westpac is hiring a Principal ServiceNow Platform Engineer, a senior technical leader for the ServiceNow platform. The role involves setting engineering direction, defining standards, solving complex technical challenges, mentoring engineers and guiding how the platform evolves. It is a permanent position with a hybrid working arrangement.

Key responsibilities

• Work closely with engineers, architects, product owners and stakeholders to improve platform capabilities.
• Support the adoption of AI, automation and emerging technologies.
• Define engineering standards, patterns and best practices.
• Lead complex technical initiatives and deliver outcomes.

Required profile

• 7+ years of ServiceNow experience.
• Experience designing and supporting enterprise-scale ServiceNow solutions.
• Ability to define engineering standards and patterns.
• Experience providing technical leadership and mentoring engineers.
• Knowledge of platform architecture, security, performance and governance.
• Experience with AI, automation and emerging technologies.

Required skills

• Strong ServiceNow platform knowledge across multiple products and capabilities.
• JavaScript, scripting, APIs, integrations and automation.
• Strong collaboration, communication and stakeholder engagement skills.
• Analytical and problem-solving skills.

What we offer

• Special offers on banking products and discounts from top brands, including employee-only mortgage rates.
• Flexible work arrangements and a range of leave options, including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities.
• Volunteering opportunities with the community.