Principal Presales Customer Engineer (Canberra)

About the role

Cloudflare is hiring a Principal Presales Customer Engineer based in Canberra, Australia. The Customer Engineer is the core driver of the technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey, guiding enterprise clients from pre-sales technical validation through onboarding, deployment architecture and full lifecycle expansion. The role sits in the GTM organization, reports to a Customer Engineering Leader and carries a variable quota tied to new business and account growth.

Key responsibilities

• Partner with Account Executives on technical discovery, capture requirements and map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures and bespoke solutions.
• Define PoC and technical validation plans, and deliver presentations, architectural diagrams and demonstrations.
• Provide oversight of technical onboarding and implementation, acting as the primary executive and engineering contact, and design migration and onboarding blueprints.
• Monitor customer health scores and telemetry, resolve integration bottlenecks and identify cross-sell and up-sell opportunities.
• Lead technical Quarterly Business Reviews and carry a quota for new business and account growth.
• Use AI agents, LLMs and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning and documentation.
• Work with the Enablement team to define and teach SOPs, architectural best practices and technical guides.

Required profile

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management or Forward Deployed Engineer.
• Ability to white-board and articulate complex enterprise network and security architectures.
• Proven track record in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics and enterprise sales cycles.
• Excellent communication, presentation and stakeholder management skills.

Required skills

• Depth in at least four of: Internet fundamentals (OSI, BGP, DNS, HTTP(S), SSL/TLS), security (WAF, Zero Trust, SASE), performance (caching, HTTP/2, TLS 1.3), AI proficiency (prompt engineering, LLMs, workflow automation) and coding/scripting (Python, JavaScript, Bash, Lua, Go).
• Developer platform fluency with RESTful/GraphQL APIs, SDKs and webhooks.