Pharmacy Assistant – Customer Experience & Operations

About the role

Join Pet Circle Pharmacy in Pemulwuy as a Pharmacy Assistant focused on delivering exceptional customer experience and supporting daily pharmacy operations. This full‑time, onsite role works Monday to Friday, 9:00 am‑5:30 pm.

Key responsibilities

• Provide best‑in‑class customer service via email, live chat and occasional outbound calls, handling enquiries about orders, deliveries and prescriptions.
• Take end‑to‑end ownership of prescription administration, checking compliance with SOPs and escalating issues to pharmacists.
• Pick, pack, label and prepare orders for dispatch while managing stock receipt and inventory.
• Maintain accurate records across customer service, order management and pharmacy systems.
• Identify recurring issues, share insights and suggest process improvements.

Required profile

• At least one year of experience in a fast‑paced, KPI‑driven customer service or operations environment.
• High self‑motivation, strong attention to detail and ability to follow regulated processes.
• Excellent written and verbal communication with a customer‑first mindset.
• Genuine interest in pets, pet health and supporting pet parents.

Required skills

• Proficiency with multiple online systems, including CRM platforms.
• Experience using ticketing or order‑management tools.

What we offer

• Development opportunities such as lunch & learns, secondments and unlimited learning courses via Go1.
• Flexible working environment and up to 50% employee discount.
• Product sample giveaways, pawrental leave, wellbeing leave and volunteer days.