People Advisor (Employee Relations)

About the role

As part of the Frontline People Business Partner team, the People Advisor manages end-to-end employee relations cases, advising leaders and employees on performance, conduct and absence matters in line with A&G policy, processes and risk tolerance. The role also supports the broader People & Culture program by helping collect data and insights for senior stakeholders.

Key responsibilities

• Deliver end-to-end employee relations case management and resolve issues at the appropriate service level
• Keep the Senior Business Partner informed on case management updates and coach leaders on ER processes during live cases
• Prepare, take part in and represent Fair Work (or other jurisdictional) cases as appropriate
• Identify root causes or systemic issues behind recurring trends
• Stay up to date with legislative and case law developments to give sound advice to business leaders
• Work with business leaders to understand their challenges and provide practical people solutions
• Help the business follow the P&C Operating model and direct HR queries to the right team
• Support the P&C Centers of Excellence in delivering divisional people plans and strategic initiatives
• Act as a subject matter expert on A&G P&C policies, the Enterprise Agreement and related frameworks such as remuneration bandings and incentive schemes

Required profile

• Tertiary qualification in HR, Business or a related field
• Minimum 1-2 years of HR generalist or ER/IR experience, or equivalent, preferably in a fast-moving environment
• Confident, influential communicator able to engage with all leadership levels
• Ability to balance conflicting priorities and attention to detail
• Discretion and confidentiality are mandatory

Required skills

• Analytical ability to turn complex data into actionable insights
• Advanced proficiency in MS Office Suite / Google Workspace and HR information systems (HRIS)

What we offer

• Location near North Lakes or Kawana, close to retail and amenities
• Bonuses and other rewards for high performance
• Up to two days per week working from home
• Volunteer days, an extra paid day off, paid parental leave and the option to buy more leave
• Learning and professional development opportunities
• A difference program for volunteering, fundraising and donations
• Mental health support, fitness discounts and on-site events
• Retailer and insurance product discounts