Payroll Shared Services Officer

About the role

Macquarie University's Payroll Services team at the Wallumattagal Campus in North Ryde is recruiting a Payroll Shared Services Officer. You will manage end-to-end payroll administration in a high-complexity environment across the Macquarie University Group, acting as the first point of contact for payroll queries. There are two full-time opportunities: one continuing position and one 12-month fixed-term position. The salary is $88,670-$100,815 per annum (HEW 5 Level) plus 17% superannuation and annual leave loading.

Key responsibilities

• Deliver accurate payroll administration across the University Group, including salary and allowance changes, increments, deductions, leave entitlements, superannuation and salary packaging.
• Resolve Tier 1 payroll, compensation and benefits enquiries within agreed timeframes, escalating where needed.
• Process transactions in line with enterprise agreements, modern awards, employment legislation and organisational policies.
• Maintain data quality and consistency across HR systems and keep employment records compliant with internal and external requirements.
• Prepare standard and ad hoc reports for the team and stakeholders.
• Help improve workflows and standard operating procedures, and take part in testing system upgrades.

Required profile

• A relevant qualification with subsequent experience, or an equivalent combination of experience and education in payroll or HR administration.
• Proven experience delivering accurate, high-volume end-to-end payroll processing in a complex organisation, including leave, superannuation and salary packaging.
• Experience resolving Tier 1 payroll enquiries and communicating outcomes clearly to stakeholders.
• Attention to detail, including monitoring and correcting data across HR or payroll systems.
• Experience building relationships with internal and external stakeholders and improving processes.

Required skills

• Proficiency with HRIS/payroll systems.
• Microsoft Office, particularly Excel, including report preparation.
• Working knowledge of enterprise agreements, modern awards and employment legislation.

What we offer

• Flexible, hybrid work arrangements.
• 17% superannuation and annual leave loading.
• Subsidised onsite parking, extensive training and professional development.
• Onsite childcare, vacation care and discounted health insurance.
• Employee Assistance Program and onsite GP, imaging and physiotherapy clinics.

Applications close on Sunday 15 November 2026. Candidates must complete a criminal history check, bankruptcy check and credit check before receiving an offer. Current Macquarie Group employees apply through their Workday account.