Passenger Services Officer – Sydney International Airport

About the role

We are looking for enthusiastic Passenger Services Officers to join our team at Sydney International Airport. Starting in September, you will be the first point of contact for travellers, ensuring smooth check‑in and a positive customer experience. You will work closely with a collaborative team to deliver efficient and friendly service to thousands of passengers each day.

Key responsibilities

• Perform passenger check‑in, issue boarding passes and manage seat allocations.
• Validate passports and travel documents accurately.
• Tag baggage, coordinate loading and ensure compliance with airline policies.
• Maintain safety and security standards throughout all interactions.

Required profile

• Ability to work a 7‑day rotational roster (Monday‑Sunday, 4 am‑11 pm).
• Full working rights in Australia.
• Willingness to undergo police, airport security and medical checks.
• Strong attention to detail and organisational skills.

Required skills

• Proficient computer and typing skills.
• Professional verbal and written communication.

What we offer

• Competitive hourly pay.
• Opportunities for career progression within a global aviation company.
• Convenient airport location with public transport access.
• Discounted staff parking and duty‑free store discounts.
• Employee Assistance Programme and an inclusive workplace.