Part‑Time Customer Solutions Advisor – Sydney Airport

About the role

As a Customer Solutions Advisor you will be the front‑line champion for Vodafone customers at the Sydney Airport retail outlet. You’ll help people discover the right devices, plans and accessories to fit their lifestyle and provide friendly technical support.

Key responsibilities

• Engage with customers to understand their needs and recommend suitable Vodafone products and services.
• Assist customers in troubleshooting technical issues and guide them through the Vodafone app.
• Stay up‑to‑date with the latest devices, accessories and promotional events.
• Maintain a clean, welcoming retail environment and ensure compliance with store policies.
• Contribute to sales targets while delivering a high level of customer satisfaction.

Required profile

• Enthusiastic and personable with a genuine interest in helping people.
• Strong communication skills and the ability to adapt to a fast‑moving retail setting.
• Eagerness to learn about new technology and continuously improve product knowledge.
• Flexible availability to work a minimum of 15.25 hours across at least three shifts, including weekends.

Required skills

• Basic troubleshooting of mobile devices and connectivity issues.
• Proficiency in using smartphones and retail point‑of‑sale systems.

What we offer

• Flexible part‑time schedule with the possibility to pick up extra shifts.
• Competitive base salary plus incentives and bonuses.
• Employee SIM plan with unlimited calls, texts and data.
• Generous leave options, including volunteer, parental and gender‑affirmation leave.
• Comprehensive training on technology, leadership and coaching.
• Career progression opportunities through Vodafone’s ‘Future you’ programs.