Parts Interpreter

About the role

The Parts Interpreter position is a permanent full‑time role based at our Townsville Truck Centre in Garbutt. You will interpret customers' parts requirements for heavy machinery, providing high‑level service via the counter, email and phone.

Key responsibilities

• Interpret and process customer parts requirements for heavy machinery and equipment.
• Manage all aspects of parts sales, including sourcing, ordering and invoicing.
• Maintain strong product knowledge and deliver timely, professional customer service.
• Develop and sustain positive relationships with customers and freight providers.
• Record and follow up on enquiries, monitor stock levels and participate in stocktakes.
• Assist with freight administration, loading/unloading using a forklift, and support the Parts Manager with trend analysis.

Required profile

• Previous parts experience within the Heavy Commercial Vehicle industry.
• Understanding of or background in agriculture‑related heavy commercial vehicles.
• Excellent customer service and communication skills.
• Willingness to work outside normal business hours when required.

Required skills

• Proficiency with Microsoft Office suite.
• Forklift licence (highly desirable).

What we offer

• Attractive remuneration package and staff discounts.
• Career development opportunities with Hino and Iveco.
• Stable career in a family‑owned Australian business.
• Supportive team environment.