Partner Hospitality Operations Specialist (Men's RWC 2027)

About the role

Rugby World Cup Australia is looking for a Partner Hospitality Operations Specialist to deliver hospitality experiences for partners, sponsors and key stakeholders during the Men's Rugby World Cup 2027. The role is based in Sydney CBD, reports to the Head of Hospitality & Premium Experiences and runs from February 2027 to November 2027 on a full-time fixed-term contract.

Key responsibilities

• Coordinate partner hospitality programs, ensuring contractual entitlements, premium experiences and partner requirements are met within budget.
• Manage hospitality ticket inventories and allocations, keeping accurate schedules, utilisation tracking and distribution timelines.
• Administer guest registration, hospitality booking systems and guest communications.
• Prepare operational plans, guest manifests, seating allocations, reports, presentations and event documentation.
• Work with RWCE, venue teams, suppliers and internal teams on hospitality operations and readiness activities.
• Provide event-day and tournament-time support as a key contact for partners and guests, resolving operational issues.

Required profile

• At least 2 years' experience in hospitality, events, sport, tourism, corporate guest programs or customer service, with proven guest services or stakeholder program coordination (mandatory).
• Experience in major sporting events, premium hospitality, corporate hospitality or sponsorship activations is highly regarded.
• Willingness to travel as required and to work evenings and weekends.
• Ability to obtain unlimited working rights in Australia; no relocation package is provided.

Required skills

• Strong hospitality administration: bookings, guest information, ticket allocations, accreditation requirements and operational documentation.
• Advanced Microsoft Office, especially Excel, for databases, allocation trackers, inventory schedules, reports and presentations.
• Stakeholder management, organisation and time management in a fast-paced environment.

What we offer

• Hybrid work: four days per week in the office (Monday to Thursday), becoming full-time in the office as the tournament approaches.
• Modern Sydney CBD headquarters near Hyde Park.
• Weekly fresh fruit, wellbeing initiatives and Lunch & Learn sessions.
• On-site showers, fresh towels and hair tools.
• Regular team events, celebrations and weekly catch-ups.

Applications close 17 November 2026. Candidates submit a CV (max 3 pages) through the online application link; only shortlisted candidates are invited to a two-stage interview in the Sydney office.