Part-Time Duty Manager

About the role

Hyde Perth, a new hotel in the heart of Western Australia, is looking for an experienced and passionate part-time Duty Manager. As a highly visible representative of hotel leadership, you will oversee the hotel in the absence of senior management, ensuring exceptional guest experiences, operational excellence and a safe environment for guests and colleagues.

Key responsibilities

• Supervise and support the Front Office team and manage guest arrivals and departures
• Respond to guest enquiries, feedback and complaints, and proactively share guest feedback to drive continuous improvement
• Work with Food & Beverage, Housekeeping and other departments, and coordinate maintenance requests when dedicated staff are unavailable
• Maintain high standards of service, presentation and cleanliness, especially off-peak and after hours
• Act as Chief Warden and first responder during emergencies, provide first aid, patrol and document incidents
• Represent hotel leadership in the absence of the Head of Department and General Manager, and coach and mentor team members
• Undertake ad-hoc duties and special projects as required

Required profile

• Previous supervisory or management experience in Front Office or hotel operations
• Strong leadership, communication and problem-solving skills, with a solutions-focused approach under pressure
• Knowledge of emergency procedures, and ability to act as Chief Warden and First Aid Responder
• Flexibility to work a rotating 24/7 roster, including nights, weekends and public holidays
• Professional presentation and grooming aligned with the Hyde brand
• A driver's licence is mandatory

Required skills

• Working knowledge of hotel systems, property management software and standard operating procedures
• Attention to detail and accurate reporting and documentation

What we offer

• Learning opportunities and development within a fast-growing brand
• An annual diversity and inclusion calendar of events
• Discounts across the Ennismore family of brands, including the Heartist (Employee) program