Part-Time Customer Service Consultant – Early Morning Shifts

About the role

This part‑time, early‑morning position is based in a modern Brisbane CBD office within a global insurance organisation. You will join a high‑performing inbound contact centre, handling a steady flow of customer calls while enjoying a structured, KPI‑driven environment.

Key responsibilities

• Answer high‑volume inbound calls, including time‑critical and emotive enquiries.
• Lead conversations, take ownership of outcomes and ensure accurate resolution.
• Navigate multiple contact‑centre systems simultaneously while maintaining service quality.
• Adhere to clear KPIs, quality standards and performance frameworks.
• Participate in a rotating roster of early‑morning shifts (6:00 am‑11:00 am) and complete two weeks of paid training.

Required profile

• Available for a rotating Monday‑Friday roster starting at 6:00 am.
• Proven experience in a fast‑paced, phone‑based contact centre.
• Demonstrated reliability, consistent attendance and ability to meet KPIs.
• Resilient, adaptable and open to coaching and feedback.
• Australian work rights, unrestricted and able to pass a police check.

Required skills

What we offer

• $37.13 AUD per hour plus superannuation and penalty rates.
• Stable, globally recognised insurance brand.
• Beautiful, modern office close to Central Station.
• Structured onboarding, thorough training and ongoing support.
• Supportive team culture with experienced leaders.