Parenting Orders Program (POP) Case Coordinator

About the role

Relationships Australia Queensland is seeking a part-time (4 days a week) Parenting Orders Program (POP) Case Coordinator for its Bundaberg team until May 2027. The role supports parents and carers in building positive, healthy relationships with their children through and beyond separation, through education, support and case management.

Key responsibilities

• Conduct intake assessments, gather client information, screen for risks, develop safety plans and determine suitability for interventions.
• Design and deliver group and individual education programs on child development, family violence and navigating complex family separations.
• Develop and implement child-focused, collaborative case management plans.
• Liaise with internal and external services, including referrals for counselling and family dispute resolution.
• Maintain accurate client records, case notes and risk assessments in line with organisational policy.
• Take part in supervision and professional development and comply with legislative, duty of care and administrative requirements.

Required profile

• Relevant undergraduate qualification in Social or Behavioural Sciences (postgraduate highly regarded).
• Demonstrated experience supporting families in high-conflict settings, including with involuntary or crisis clients.
• Strong record of child-focused, culturally inclusive practice.
• Solid knowledge of family law, domestic violence legislation and the impact of trauma and conflict on children.

Required skills

• Group facilitation, education delivery and ideally family dispute resolution experience.
• Excellent communication, time management and computer literacy (Microsoft Office, web-based systems).

What we offer

• Flexible, supportive culture with work-life balance.
• Salary packaging of up to $15,900 per year; annual salary from $91,000 plus superannuation (pro rata for part-time), negotiable.
• Three extra paid leave days over Christmas and annual leave loading.
• Up to 2 weeks of paid study leave per year and paid parental leave.
• Medical insurance discounts and free access to an Employee Assistance Program.

To apply, submit a resume and a brief cover letter through the online application form; applications close 22 November 2026.