Outbound Call Representative (Remote/Hybrid)

About the role

We are looking for an experienced Outbound Call Representative to join our team and support multiple Australian businesses across structured campaigns. This flexible position can be performed remotely or in a hybrid setting, offering stability and clear performance targets.

Key responsibilities

• Make outbound calls for various campaigns, representing brands professionally.
• Follow structured scripts while personalising conversations.
• Manage callbacks and follow‑ups efficiently.
• Update CRM systems accurately after each interaction.
• Achieve defined call volume and performance KPIs.

Required profile

• 2–3 years of experience in outbound calling, telesales, or customer service.
• Clear, professional Australian‑level communication skills.
• Strong organisational and time‑management abilities.
• Ability to handle multiple campaigns simultaneously.
• Positive, results‑driven attitude.

Required skills

• Experience with CRM systems.
• Familiarity with call‑tracking platforms.

What we offer

• Hybrid or fully remote work flexibility.
• Opportunity to work with diverse Australian businesses.
• Structured campaigns with clear KPIs.
• Professional and supportive environment.
• Long‑term career potential for the right candidate.