Optometry Store Manager

About the role

Lions Outback Vision (LOV), founded in 2010 with the support of Lions Eye Institute and the University of Western Australia, is a small team of eye health professionals serving rural, remote and Indigenous West Australians. The Optometry Store Manager works under the direction of the Practice Manager Broome to establish, maintain and manage the day-to-day operations of the optometry store and clinic appointments at The Hub.

Key responsibilities

• Create and maintain a customer-centred culture, improving the patient journey and ensuring every customer interaction meets high standards of care and service.
• Work with optometrists and retail teams to balance clinical care with commercial outcomes and deliver a seamless customer experience.
• Communicate clearly and empathetically with a range of audiences, resolving issues constructively and building positive working relationships.
• Plan, prioritise and manage competing operational demands while keeping compliance, efficiency and quality in a fast-paced retail healthcare setting.
• Teach dispensing skills to students on placement.

Required profile

• Proven ability to demonstrate cultural competence and safety when working with Aboriginal communities and Indigenous culture; Aboriginal or Torres Strait Islander status is a genuine occupational requirement.
• Ability to work with data and records management databases to improve store performance.
• Initiative to implement and sustain efficiency and quality in supply chain and logistics.
• Strong written and verbal communication, including reporting, and good time management and organisation.
• Able to work independently, lead and develop others through performance management.

Desirable criteria

• Past success coordinating a team in a multi-disciplinary medical environment.
• Ability to build and maintain patient referral systems.
• Contribution to efficient regional health services and sound judgement in scheduling and managing logistics.

What we offer

• Friendly, professional and collaborative working environment with a strong culture of shared core values.
• Competitive remuneration package including salary packaging.
• Opportunities for professional development.
• Employee benefits including discounted health insurance and optical discounts.