Operations & Administration Manager

About the role

Randstad is recruiting on behalf of an Australian engineering, equipment manufacturing and service group with over 40 years of growth, which delivers heavy-duty commercial equipment and service solutions across Australia. Reporting directly to the General Manager of Equipment & Service, you will own the day-to-day operations of the Service & Care division, keeping field technicians moving, ensuring jobs are billed promptly and managing a blended onshore and offshore support team. This is a busy, high-impact role suited to an experienced Service Coordinator, Dispatch Supervisor or Trade Operations Manager.

Key responsibilities

• Oversee job allocation, balancing preventative maintenance schedules with urgent, reactive technician callouts.
• Mentor and supervise local and offshore administration and customer care desks, ensuring SLAs and job completion targets are met.
• Work with accounts so that completed work orders are invoiced promptly, supplier costs are verified and debtors are managed.
• Coordinate with warehouse and procurement so technicians have the required replacement parts ready on time.
• Maintain data integrity across CRM and job management platforms (SimPRO or equivalent).
• Step into allocation or customer escalation desks when needed to keep workflows moving.

Required profile

• Experience in service coordination, dispatch or operations management within trade, construction, mechanical services, equipment hire or technical industries.
• Experience supervising internal administration, dispatch teams or offshore support desks.
• Solid understanding of job invoicing, technician productivity metrics and work order close-outs.

Required skills

• Familiarity with scheduling and job tracking platforms such as SimPRO, AroFlo, Jobpac or similar tools.

What we offer

• Onsite parking.
• A permanent, full-time role with an established industry market leader.
• An experienced GM who values autonomy and clear communication.
• External and internal upskilling provided as required.