Operational Excellence Senior Consultant

About the role

Bupa's Health Services portfolio covers dental, optical and hearing, medical centres and mental health clinics, as well as health care services for the Australian Defence Force and visa assessments. The Operational Excellence Senior Consultant supports and drives transformation across the Health Services portfolio, bridging strategic leadership and hands-on delivery. The role leads moderately complex initiatives, supports senior stakeholders and mentors junior team members.

Key responsibilities

• Lead and manage moderately complex projects aligned with Health Services' strategic goals, delivering measurable outcomes.
• Partner with Operational Excellence Partners to scope, plan and execute transformation and improvement initiatives across business units.
• Identify opportunities for process simplification, standardisation and optimisation, and facilitate workshops to co-design solutions and embed continuous improvement.
• Build relationships with stakeholders across Health Services and the APAC Market Unit, and embed standard project management frameworks and tools.
• Provide project coordination support, including documentation, reporting, risk tracking and recommendations, and contribute to strategic planning.
• Mentor Operational Excellence Consultants and support change and communication plans.
• Track benefits realisation against key results and lead post-implementation reviews.
• Ensure compliance with the risk framework and regulatory requirements, and promote a culture of continuous improvement and customer-centricity.

Required profile

• Tertiary qualification in business, project management or a related discipline.
• Experience delivering medium to large-scale projects, stakeholder engagement and process improvement in large or complex organisations.
• Experience mentoring or coaching junior team members.
• Ability to manage competing priorities and deliver under tight deadlines.
• Advanced understanding of project management, performance and ROI measures, including budget allocation.
• Experience in data governance, data quality and data management best practices, and turning data into actionable insights.
• Proven ability to influence and collaborate across diverse stakeholders.

Required skills

• Familiarity with structured project management methodologies such as Agile and PRINCE2.
• Excellent written and presentation skills.
• Role modelling critical Agile capabilities and ways of working.