Onsite Services Coordinator

About the role

Canon is hiring an Onsite Services Coordinator for its Managed Document Services (MDS) team in Randwick, Sydney. The role delivers high-quality, timely support for the day-to-day operation of MDS, ensuring smooth onsite service delivery, proactive issue management and a positive client experience. It is a 100% onsite position reporting directly to the Team Leader - Client Services.

Key responsibilities

• Deliver a consistently high level of service and maintain strong customer satisfaction across all user interactions
• Escalate unresolved issues or SLA risks in a timely and appropriate manner
• Maintain Canon's device fleet to ensure optimal performance and reliability
• Manage the distribution and replenishment of consumables for all supported devices
• Maximise device uptime and fleet availability through proactive monitoring and support
• Log all software-related service calls accurately and in line with customer-defined processes
• Assist with asset management, including keeping customer floor plans up to date where available
• Contribute to fleet optimisation and service improvement recommendations

Required profile

• Strong customer service experience in a service-focused environment, or similar onsite support experience
• Proactive, solutions-focused approach to resolving issues efficiently
• Works well with colleagues and stakeholders
• Flexibility to work across various customer locations in the Sydney region when required is preferred
• Eligible to work in Australia without restrictions

What we offer

• Bonus leave including Birthday leave, Canon Day leave and Kyosei Day
• Training and development opportunities
• Wellbeing benefits such as discounted health insurance, flu vaccines and confidential counselling
• Canon products and health insurance at discounted rates