Online Reputation Specialist

About the role

Peninsula, a Great Place to Work certified HR, Employment Relations and Health & Safety advisory firm, is hiring an Online Reputation Specialist in Sydney. The role manages and enhances the company's online reputation through strategies that drive positive engagement, strengthen client relationships and help drive retention.

Key responsibilities

• Manage and monitor all online review platforms (Google and Trustpilot), reviewing and responding to feedback in a timely and professional way
• Proactively engage with clients to understand concerns, resolve issues and improve the client experience
• Work closely with internal teams to drive accountability for client feedback
• Design and run incentive programs across the Peninsula Group to encourage review generation and client interaction
• Report weekly to key stakeholders on performance metrics, insights, risks and recommended actions
• Monitor brand and media, partnering with the marketing team to watch forums and social media channels

Required profile

• Outstanding written and verbal communication, able to partner with clients and senior stakeholders daily
• Business acumen, with an understanding of the importance of online reputation and a creative approach to designing incentives
• Ability to challenge and hold teams accountable for reviews
• An eye for detail to spot market trends and produce in-depth reporting

What we offer

• Salary of up to $90K plus superannuation, profit share and perks
• Enhanced leave: up to 25 days in the first year, growing to 31 days after 5 years
• Annual profit sharing bonus
• $1,000 Super Service and MVP awards with a day off
• Structured career pathways into management, training and beyond
• Educational assistance program
• Bright Exchange discounts, health and wellness vouchers and gym discounts
• Monthly social club events