On-site Technician (Sydney)

About the role

Fujitsu is looking for an experienced On‑site Technician to join its Sydney team. You will be responsible for maintaining and supporting a wide range of IT equipment, ensuring service levels are met and contributing to continuous improvement of technical processes.

Key responsibilities

• Monitor devices against contracts and SLAs, providing proactive support.
• Support end‑users, resolve incidents, and roll out enhancements or new equipment.
• Define support criteria for infrastructure design and guide support teams.
• Conduct quality audit inspections, analyse systems, data and documentation.
• Provide technical leadership and innovative ideas for fault diagnosis.
• Implement technical designs to meet service delivery requirements.
• Act as escalation point for TSS1 and TSS2, monitoring service‑level performance.
• Repair and replace peripherals such as desktops, laptops, printers and modems.
• Produce periodic reports for event and capacity management.
• Investigate, diagnose and resolve issues across hardware, software, networking, security and operating systems.

Required profile

• Strong technical expertise with the ability to resolve complex problems.
• Experience in supporting end‑users and managing incidents.
• Ability to lead technical assessments and produce clear documentation.
• Commitment to quality audit processes and service‑level compliance.

Required skills

• Systems installation/decommissioning (HSIN) – Level 3
• Information security (SCTY) – Level 3
• Network support (NTAS) – Level 2
• IT Operations (ITOP) – Level 2
• Applications support (ASUP) – Level 2
• Service Desk and Incident management (USUP) – Level 3
• Change management (CHMG) – Level 2
• Conformance review (CORE) – Level 3
• Client services management (CSMG) – Level 3

What we offer

• Competitive base salary of AUD 75,000 – 85,000 per year.
• Permanent full‑time employment.
• Opportunity to work within a global technology leader committed to diversity, equity and inclusion.
• Access to continuous learning and professional development.