客服代表
BLUETTI · Sydney
Job description
About the role
The position involves handling inbound customer calls, answering enquiries and resolving issues while providing clear explanations of products, services and policies.
Key responsibilities
- Respond to customer calls, answer enquiries and resolve issues.
- Explain products, services and policies to help customers make informed decisions.
- Manage complaints, provide solutions and coordinate with the technical team when needed.
- Log complaints, enquiries and feedback for follow‑up and service improvement.
- Handle warranty services, including repairs, returns and exchanges.
- Assist customers with product usage issues together with the technical support team.
- Manage Home ESS leads, coordinate installations and process government rebate applications.
Required profile
- Previous experience in a call centre or phone‑based customer service role.
- Technical troubleshooting experience is a plus.
- Strong project coordination, responsibility, teamwork and ability to work under pressure.
- Fluent spoken and written English.
Required skills
- Strong customer service mindset.
- Project coordination abilities.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Australia.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 6 hours ago
Expires 1 month from now
3 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
BLUETTI
Sydney